CX Manager & Social Media Strategist
Hi, I'm
Muhammad Daniyal
10+ years transforming customer experiences and building powerful brand presences across e-commerce, clothing brands, and digital platforms. LinkedIn Top Voice with 39.5K+ followers.
Currently at
Blauda Co., Ltd.
Manager Customer Experience
Core Skills
Expertise
What I bring to the table.
Customer Experience Management
Leading CX teams across Live Chat, social media, and ERP systems to deliver consistent, brand-aligned service excellence.
Social Media Strategy
Crafting data-driven content strategies and audience engagement frameworks that grow brand presence and drive measurable outcomes.
Team Leadership & Coaching
Building high-performance teams through structured onboarding, daily coaching, KPI monitoring, and a culture of accountability.
E-commerce Operations
End-to-end management of marketplace operations on Daraz, Alibaba.com, and branded stores — from order processing to post-sale support.
Performance Analytics
Monitoring SLAs, response times, and resolution rates to identify gaps and drive continuous improvement aligned with business goals.
Brand & Client Relations
Building long-term client partnerships through proactive communication, loyalty programs, and strategic brand positioning.
Career
Professional Journey
Manager Customer Experience
Blauda Co., Ltd.
Assistant Manager Customer Support
Hul Hub
Social Media Manager / Brand Manager
Goodwin Online Shopping
Customer Sales & Services
Al Karim Fabrics
Testimonials
What colleagues say.
"Daniyal took charge of my project and delivered outstanding results. His exceptional organizational skills, attention to detail, and proactive approach made the entire process seamless. Excellent communication, innovative problem-solving, and a collaborative mindset throughout."
Sauleha Akram
Digital Operations Assistant, MobiTising
Client"His visionary approach to problem-solving, coupled with effective communication and collaboration, makes him a natural leader. His friendly and approachable demeanor fosters positive connections with those around him. I have no doubt he will bring immense value to any organization."
Arhama Anwar
HR Executive | Technical Recruiter
Colleague"As his instructor, I can proudly claim that Daniyal is a passionate and hardworking individual. He possesses all the ingredients required to succeed in the business world. I highly recommend him for positions where he can utilize his knowledge and skillset."
Dr. Samrah Shariq, Ph.D
Assistant Professor, Organizational Behavior
ProfessorReady to elevate your customer experience?
Whether it's CX strategy, social media growth, or team leadership — let's build something exceptional.